Customer Service

We collect and store the information provided by you through the use of this site. We will use these details to contact you from time to time. If you no longer wish to receive any information from us, please send an e-mail with the title "unsubscribe" and your details will be removed from our mailing list.

Some of the data that we obtain may be provided to relevant third party organisations for marketing purposes only.

All data collected from users is protected against unauthorised access. As required by the Data Protection Acts 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, due to the nature of the medium, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.

By using our site you consent to the collection and use of information gathered by Red Balloon through the site. Please leave the site immediately if you do not agree to this.

In the event that we decide to change our policy, we will post these changes on this page so that you can be aware of what information we collect, how we use it and when we disclose it.

At Red Balloon we want you to be happy every time you shop with us. If you are not satisfied with your purchase or have changed your mind, we will offer you a refund, or exchange your item if you decide it's not what you're looking for. To return your items, please send them to Returns Dept., Red Balloon, 3 Wellgate, Ossett, West Yorkshire. WF5 8NS. Please enclose a copy of the delivery note with the goods. You will be responsible for any postage charges. All returned (non-faulty) goods must be in their original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of footwear, this means they must not have been worn outside.

To qualify for a refund all items must be returned (as above) within 7 days of receipt in order to receive a refund or exchange. After this time a credit note will be issued.

Any items purchased that are subject to a 50% sale discount or greater are sold to clear and therefore will not be accepted as return.

Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty.